Absolutely! You may call us at any time to check-in on your pup. We also frequently post photos and videos to social media, so be sure to follow us on Facebook and Instagram!

Although we strive to maintain the safest and most sterile environment, like all things in life, the potential for illness and injury does exist, especially in a fully-interactive environment. Whether it is a school cafeteria, vacation resort or in the workplace, we are exposed to germs on a constant basis. Like humans, both the very young and the very old dogs are more prone to illness. We care for over 4000 dogs a year. Out of those 4000 there will inevitably be a handful of pulled muscles, minor scratches, occasional nips and kennel cough.

YES. As hard as we work to make our dog daycare a home away from home for your best friend, things happen and we need to make sure all parties understand this. Injuries and illness can come with the territory of fully interactive dog daycare, and it’s important that customers understand this before bringing their dog to daycare.

FORCED EXERCISE (long runs beside a bicycle, running on a treadmill) has been speculated to be dangerous for dogs. If a dog isn’t allowed to take a break or is made to keep a certain pace for prolonged periods of time, injury can occur. However, unlike sled dogs or working dogs, we don’t require that dogs move or play if they do not want to. If they chose to nap or lay down, they may do so freely. There is always fresh water available in each play area, as well freshwater in your pups designated resting area.

If a dog appears ill or over stimulated, a member of our staff may put your pet in for a time out or nap. However, dogs generally have more sense than humans and know not to get over-stimulated, particularly in the warmer months.

We offer a free meet & greet prior to enrolling into our facility. This involves an introduction of your dog to our resident townies. Although this is a good indication of the dog’s personality, dog fights can and do occur, but RARELY result in serious injury. Our staff are trained to intervene and separate fighting dogs safely and efficiently. Additionally, we place dogs in playgroups according to size and temperament. However, because they are living creatures, their behaviours are sometimes unpredictable and in the rare instance, a fight may take place.

We understand that life doesn’t always run on schedule—that’s why we offer late night pickup for your convenience! If you need to pick up your dog after 9:00 PM, we’re happy to accommodate for an additional $5 per hour. Your pup will remain safe, supervised, and comfortable until you arrive. Please notify us in advance if you’ll be running late so we can ensure the best care for your dog after hours.

Before enrolling your dog in daycare, you will be required to fill out an application, complete with emergency contacts and your veterinarian’s information. In the unlikely event of an emergency, if you cannot be reached, we will contact whomever you assigned as your emergency contact. Then we will attempt to contact your vet. If all else fails and we cannot reach anyone associated with the dog, we will use our own discretion and either transport your dog to an emergency vet or have our mobile vet come to us to assess the dog at the owners’ expense.

Yes, at Freddie, the safety and well-being of your dog are our top priorities. We ensure that there is always a professional staff member supervising the dogs at all times. Our team is trained to provide attentive and loving care while monitoring social interactions and activities to ensure a safe and fun environment. You can have peace of mind knowing that your pup is in good hands, constantly attended to, and well taken care of throughout their stay.